How to Reset Alexa: 6 Steps (with Images)

Table of contents:

How to Reset Alexa: 6 Steps (with Images)
How to Reset Alexa: 6 Steps (with Images)

Video: How to Reset Alexa: 6 Steps (with Images)

Video: How to Reset Alexa: 6 Steps (with Images)
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Read this article to learn how to reset your Alexa device. This procedure can be done if your Echo is not working properly or if you want to get rid of it (sell it or pass it on to someone else). Lucky for you, the process is quick and simple: just use the control buttons (newer Echo devices) or press a reset button located at the bottom of the device (devices with volume ring). After resetting Alexa, all your settings will be permanently erased, so think carefully before proceeding.

Steps

Method 1 of 2: On an Echo device with buttons

Reset Alexa Step 1
Reset Alexa Step 1

Step 1. Locate the Mute and Volume Down buttons at the top of the device

This method should only be applied to 2nd generation Echo and Echo Dot models. The Mute button icon is a microphone with a line through it, and the Volume Down button is a minus "-" sign.

If you only find the Mute button on your device, you will have to use the next method to reset your Alexa device, as it belongs to the first generation (with volume ring)

Reset Alexa Step 2
Reset Alexa Step 2

Step 2. Press the Mute and Volume Down buttons for 20 seconds until the ring of light turns orange

Then the light will turn blue.

Wait a few moments for Echo to enter setup mode. The ring of light will go out and turn on again, turning orange right away. When this happens, the configuration mode will be activated

Reset Alexa Step 3
Reset Alexa Step 3

Step 3. Configure Alexa

To do this, open the Alexa application, whose icon is made up of a blue balloon with a white outline.

  • If you don't already have the app installed on your device, download it from the Google Play Store (Android) or App Store (iOS) and log in with your Amazon account email address and password.
  • If you want to sell the device, just turn it off.

Method 2 of 2: On a Volume Ring Echo Device

Reset Alexa Step 4
Reset Alexa Step 4

Step 1. Locate the Reset button

It is found in a small hole in the bottom of the device, near the front, accompanied by the word "RESET". This method should be used on first-generation Echo and Echo Dot models and on Echo Plus devices, which feature a volume ring.

Reset Alexa Step 5
Reset Alexa Step 5

Step 2. Use a paper clip or toothpick to press and hold the Reset button

Keep it pressed until the ring of light turns orange and then blue.

  • After a few moments, the device will enter configuration mode. The ring of light will go out and turn on again, turning orange right away. When this happens, the configuration mode will be activated.
  • To reset an Echo Plus without losing connections to your home devices, press the Reset button normally, without holding it down.
Reset Alexa Step 6
Reset Alexa Step 6

Step 3. Configure Alexa

To do this, open the Alexa application, whose icon consists of a blue balloon with a white outline.

  • If you don't already have the app installed on your device, download it from the Google Play Store (Android) or App Store (iOS) and log in with your Amazon account email address and password.
  • If you want to sell the device, just turn it off.

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