A CV (also known as a CV - curriculum vitae) is a document that presents the reader with an overview of your academic background and professional experience. Typically, the curriculum also features skills, certifications, designations, language fluency, and awards or achievements. Overall, a résumé for an aircraft cabin position, such as a flight attendant, is not much different from a résumé for other high-level jobs. The most important thing is always to write clearly, concisely and without errors.
Part 1 of 5: Analyzing job postings
Step 1. Check airline hiring websites
Before creating or updating your resume, take a look at the websites of the airlines you'd like to work for. As much as these companies' websites are consumer-oriented, there is usually a link called "Work with us" or "Careers" at the bottom of the main page.
- Read all the career information provided by the company.
- Look for information about the types of people they want to hire and the type of culture the company encourages.
- For example, the British Airways career page contains phrases like:
- "Teamworker, you love people and are driven by the desire to satisfy every customer."
- "… you are always ready to adapt and innovate."
- "His enthusiasm for creating great experiences makes him truly involved in everything from health and safety issues to products and services."
- Career pages usually have a selection of keywords that should be included in your resume or cover letter (preferably both).
Step 2. Find listings for cabin positions
The "Work with Us" page should contain, in addition to general information about the company, a list of available positions. Use the search function to search for vacant positions that interest you.
- Keep in mind that not all airlines use the same names for cabin roles. It is important to do your research with positions that can be considered cabin by the company in question.
- On some career pages, there is an option to create an account and notifications. This way, you can register to receive email notifications about openings in positions that interest you.
- Always carefully read the requirements and qualifications specific to each position.
- Also keep an eye on the keywords used in the ad that can be replicated in your resume or cover letter.
- For example, the British Airways cabin crew job posting includes the following points about applicants:
- "You really love customer interactions and put them at the center of all your activities."
- "You value the need to work punctually and efficiently."
- "You are able to lift a 9 kg weight at a height of 195 cm, the equivalent of taking a medical kit from an aircraft's suspended cabinet."
Step 3. Choose which airlines you want to focus on
With your research, you will soon notice that each company is very different. Although they all provide the same service, the way in which this is done is different. Choose which companies you prefer and which you don't want to work for.
- You don't need to apply for jobs in every company out of desperation. Choose the ones that you believe will be able to work satisfactorily for a long time.
- If the company's website does not convey a complete picture of the organization, look for a company employee to talk to. Since many of these professionals deal directly with the public, you should be able to find someone to talk to, even if you don't know anyone who works in the field.
- Filter the list of companies you'd like to apply to and spend time re-reading their website and the vacancies available.
Step 4. Think about specific details when writing your resume and cover letter
Remember the keywords you found earlier and try to incorporate them into your resume, but be careful not to use all of them. Use creativity so that the writing perfectly represents you as an individual and as a professional. The main parts of the curriculum are:
- Summary - incorporate some of the adjectives found when describing yourself. For example, instead of "experienced flight attendant with more than 5 years of profession", write "empathetic crew member with more than 5 years of energetic and dedicated experience".
- Main skills- Incorporate specific adjectives and requirements into your skill lists. For example, instead of "direct experience in performing on-board services, always maintaining the limits defined by company protocols", use "passionate about providing memorable service and ensuring a relaxing flight for all passengers, always following the procedures of airline security".
- Previous experiences - Use terms and keywords taken from the job post to explain how you've worked in the past. It's okay if your past experiences don't have to do with working on aircraft. For example, if your ad is looking for an "effective communicator," incorporate that term into your past experiences. Instead of writing "provided directions to restaurants in the area", use "communicated directions and routes to local points of interest".
Part 2 of 5: Unraveling Your Work Experience
Step 1. Gather all pertinent information about your past work
When talking about your professional experience, you should list information such as: job title; department in which you worked; Company Name; city, state and country of work; month and year it started; month and year you left work; list of performed tasks; list of responsibilities you had.
- Make a list of all your past jobs and gather the necessary information about them.
- Go right back in time, including all the work you've ever had. If necessary, you can filter the experiments and delete those that are unnecessary later.
- Sort past experiences from most recent to oldest.
Step 2. Make a list of everything you've done in each previous job
Once you have a compilation of all your jobs, detail the tasks and responsibilities you had in each one. The idea is to present employers with an idea of their experiences in a concise and clear way, highlighting the positives and focusing on results-based responsibilities. Rewrite the list as follows:
- Use present tense verbs at the beginning of each dot for your current job.
- Use past tense at the beginning of each dot for past jobs.
- At each point, include what you did and why.
- Some example descriptions:
- "It received passengers as they arrived at the departure gate and checked the tickets (what) to ensure that everyone was on the correct flight (the reason)."
- "It demonstrated the use of safety equipment, such as oxygen masks, and offered advice and assistance in emergency situations."
- "It offered support to passengers who missed their flights and helped them board the next flight."
- "I walked through the aisles of the aircraft checking that the passengers were in compliance with the company's regulations before taking off and landing."
- "I supervised the crew's work during flights and consulted with the crew to prepare briefings for each trip."
Step 3. Choose which jobs to leave out of your resume
Since the document isn't infinite, you won't always be able to include all of your past experiences in it. It's usually not a good idea to include jobs done during adolescence, except when they have to do with the air travel business.
- There are three ways to reduce the space occupied by the professional experiences section:
- Reduce the amount of points included for each job.
- Remove all descriptive points from older works, leaving only the titles.
- Remove older jobs completely.
Part 3 of 5: Adding Your Education and Certifications
Step 1. Gather all your academic background and certifications
Every curriculum needs a section focused on learning and academic training, including higher education courses, trainings and workshops in which you participated. Unless you don't have a college degree, you don't need to include high school in the curriculum.
- List all your backgrounds since high school.
- You will need the following items for each entry: institution name; institution location; course start and end dates; level of training and name of the course.
- All programs you have completed must be listed with the completion date. It's a good idea, therefore, to delete courses that you started and didn't finish, to avoid leaving loose ends in the curriculum.
Step 2. Name achievements that are relevant
Did you receive decorations, scholarships or honors in the courses you took? Include this information on your resume.
- If you received three items or less, include your achievements as points within each education entry in the curriculum.
- If you received more than three items, create a separate section to list them. In that case, include the name of each award followed by the year it was received.
Step 3. Include important qualifications that can set you apart in the market
Important qualifications include: certificates (such as CPR and first aid courses); languages you are fluent in; associations of which you are a member; and other interests that make you stand out from your competitors. Giving certificates is even more important if they are considered requirements for the position you are applying for.
- If you are going to list certificates that have a date (completion and expiration), include the month and year in the curriculum, listing them from most recent to oldest.
- It's a good idea to also include special interests such as: volunteer activities, talents, and things that might be good starting points for conversation at the job interview.
Part 4 of 5: Developing your profile and core competencies
Step 1. Understand what the "summary" in the curriculum encompasses
The resume - also known as a profile, "qualifications summary", "professional highlights" and other names - is the section of the resume that includes a one-paragraph description of yourself, highlighting your key qualities and skills.
This paragraph is at the top of the resume and is usually the first thing the employer reads. In other words, the objective is to get the reader's attention right away
Step 2. Write an outline of your profile
As the resume needs to contain information from all sections of the curriculum, it's a good idea to write it last. You'll need to summarize your experiences and skills in a few concise sentences that present you as the perfect candidate to be a flight attendant, for example.
- If you don't have previous experience as a flight attendant, your profile should focus on the transferable skills you have that can apply to the position in question.
- If you have flying experiences, your summary should include specific examples of previous work.
- Some examples of summaries for an experienced flight attendant:
- Flight attendant of excellence, with over seven years of providing exceptional services to passengers. Versed in pre- and post-flight checks, in order to guarantee a constant service for passengers and the safety of everyone during the trip.
- Specialist in customer service, with over five years of providing exceptional hotel services. Versed in customer service with domestic and international destinations, with dedication and patience. Experience in assisting customers in emergencies, keeping calm and composure at all times.
Step 3. Make a list of your skills and strengths
Grab a notebook and pen, sit down, and think hard about all of your strengths that you would like to highlight. Most skills are considered universal and can be applied to any position, but there are also skills specific to a job or an industry - such as "flying a plane" or "programming a computer". When building your resume, focus on transferable skills or those specific to the airline industry.
- Some examples of general skills include: adaptability, analytical ability, communication, confidence, consistency, empathy, positivity, strategic thinking, and responsibility.
- Some examples of skills and abilities: ability to work under pressure, attention to detail, conflict resolution, ability to delegate roles, effective problem solving, diplomacy, persuasion, mediation, patience, customer service, initiative, teamwork and creativity.
- In addition to the examples above, remember to include industry-specific skills that are more general. For example, many job postings for flight attendants require the ability to lift up to 25 kg. Mention if you have this ability in order to better fit the overall requirements of the position.
Step 4. Break down your core competencies
The "core competencies" section is similar to the summary, but it should be written in sorted list form and go into more detail, describing your skills in more depth. This section is not mandatory, but it can help you highlight important points between the profile summary and previous experiences.
- Your core competencies can be developed in two ways: an ordered list of skills described briefly (one to three words each) or a list with three to five more detailed points.
- The short list could include the following items:
- Pre/post-flight conferences.
- Cabin security.
- Meal services.
- Inventory management.
- Assistance for special needs.
- Emergency solution.
- A list with details could include the following items:
- Competent in leading and responding to different emergency and everyday situations on board the aircraft.
- First-hand experience in providing in-flight services within the limits defined by airline policies and protocols.
- Proven ability to communicate technical information to passengers in a manner that is accurate and understandable to non-experts.
Step 5. Create your own slogan
A great way to set your resume apart from the competition is to create your own tagline. This process is laborious, but it is usually very worthwhile. Some examples:
- Dedicated to making every passenger's trip memorable.
- A world-class service provider delivering personalized experiences for sophisticated travelers.
Part 5 of 5: Producing a Resume that Stands Out
Step 1. Format the resume
You have some formatting options, but it's important to follow some guidelines that are common for all types of resumes. The exact format to use is entirely up to you, however: look for models on the internet and choose the one that is most pleasing to your eyes. Use your creativity and prepare some versions if you are in doubt. Then print and compare them to choose which to send to companies.
- Your name should be prominently displayed on the resume, at the top of the page and in a large font. To make formatting easier, include your name and other contact information in the header of your word processor so that it repeats on the second page, if there is one.
- Contact information comes right after the name, still in the header. Write them in a smaller font.
- Your slogan, if you want to use one, should be right below the header. Use a font that stands out. Use the bold font to draw more attention.
- The summary, the objective, your profile, the qualifications, etc. must come after the slogan. Each section must have its own header.
- If you choose to include a core competencies section, please include it after the summary, with its own heading.
- Your professional experiences should follow, also with their own header.
- Academic training comes after professional experience, with its own heading.
- If you choose to include separate sections highlighting additional qualifications, interests, awards, etc., please include this in the last part of your resume.
- If you are going to offer references to the employer, please include the message "References available if requested" in the footer.
- If the resume has more than one page, number them in the footer. It's a good idea to include the page count ("1 of 2") rather than simply including the current page number.
Step 2. Use industry jargon
When writing each section of the curriculum, invest in words specific to the airline industry. Also, if you're looking for a specific job, use keywords found in the job listings on your resume.
- The purpose of keywords in the resume is to get it into internet search databases. Many companies look for resumes in these databases, filtering them according to key terms in the text.
- Keywords are great if you publish your resume online, as recruiters can use them to find the best candidates.
- As much as you don't know which keywords each airline looks for in searches, it's a good idea to use the terms found in their job listings. Check out several ads before writing your resume so you can be really fancy.
Step 3. Limit the resume to two pages
The final version of the document should be no longer than two pages at all times. If you are going to print it, do it double-sided, so that you only use one sheet. If you can't fill the entire two pages, reduce your resume to one page.
- There are many formatting options that can be used to reduce the size of a resume, such as:
- Decrease the size of the margins. Do not use margins smaller than 2.5 cm, however.
- Reduce space allocated for headers and footers. Summarize header and footer text so that it takes up as few lines as possible.
- Use 8-10 size fonts in headers and footers.
- Use 10 to 12 fonts in sections of the curriculum.
- Toggle the font of the titles and sections of the curriculum. For example, use a font of 12 for titles and 10 for text.
Step 4. Check contact information
They should include: your full name; your address (including city, state and zip code); your phone; and your email address. Include just a phone number and email address, and always check the information included, as few things are worse than an employer trying to call you and ending up contacting someone else by mistake.
- List a phone that has voicemail in case the employer wants to leave a message.
- Review your mailbox message to make sure it is professional. Otherwise, re-record it.
- Do not include email addresses that are not under your control, such as an address for the company you currently work for. If necessary, create a new email just for the job search and redirect his inbox to the email he uses the most.
- No use of emails with unprofessional addresses, such as [email protected] If you don't have a professional email, create a new one.
Step 5. Be careful with your choice of font
There are many sources available for free on the internet, but most of them are not suitable for resumes. Choose a very clear and easy-to-read typography, limiting yourself to a maximum of two or three fonts, using one for all texts and one for titles. If you want to add a third source, limit it to the contact information or slogan.
- The most recommended fonts for resumes are: Garamond (classic), Gill Sans (simple), Cambria (easy to read), Calibri (simple), Constantia (friendly), Lato (friendly), Didot (elegant), Helvetica (modern), Georgia (easy to read) and Avenir (sharper).
- The worst fonts to use are: Times New Roman (saturated and overused), Futura (unpractical), Arial (saturated), Courier (unprofessional), Brush Script (saturated), Comic Sans (childish), Century Gothic (not very practical), Papyrus (very cliché), Impact (exaggerated) and Trajan Pro (impractical).
Step 6. Don't include references
Yes, references are usually required for hiring, but they should not be offered unless requested. You can include the message "References available on request" in the curriculum, but this is not a necessity either. Employers will assume you have references, so you don't need to mention them in the document.
- However, have your references' contact information (name, phone and email) ready in case a company contacts you.
- Obviously, talk to the people you're going to cite as references and see if they're willing to positively refer you to the job. Talk about the types of jobs you will be looking for and see if the person is a suitable referral.
Step 7. Check grammar and spelling
Typing and English mistakes draw a lot of attention on a resume, as the role of that document is to introduce you to an employer. A résumé full of errors makes you not look like a good fit, and these documents are often discarded out of hand, especially by companies with strong competition for vacancies.
- Use your word processor's spell checker of choice, but don't rely on it as your sole proofreading method.
- After completing the curriculum, step away from it for a day before reviewing it with fresh eyes.
- Print a copy of the resume and read it to get a better idea of how it all turned out on paper. Also, this is a good way to notice more spelling errors.
- Read the resume aloud to identify sentences that don't make sense and rewrite them.
- Review the curriculum from the bottom up. Since you're going to read the document out of order, your brain won't speed-read and will be able to catch more errors.
Step 8. Ask someone else to review the resume
Talk to someone you trust and ask that individual to read the document. You don't need someone who specializes in the subject: a fresh pair of eyes is all it takes to catch mistakes you miss, including typos and meaningless phrases.
- Alternatively, hire a professional advisor to review the curriculum and provide feedback on content and format, as well as simpler errors such as spelling and grammar.
- If you're in college, go to the campus career center and see if someone can help you complete the curriculum.
- The best possible option would be to ask an airline hiring person to review the resume for you, providing specific feedback on your most sought-after keywords and skills.
Step 9. Prepare a cover letter for each application
The cover letter is an essential part of your job search, and it should be customized for each position you are applying for to create a great first impression.
- Write the letter in a way that tells your story. No more making an ordered list, huh?.
- Use the letter to describe your skills and experience you have and can apply to the job you are applying for.
- Cover letters also serve as an example of your writing and communication skills. Caprice!
- Save two copies of your resume, one editable (as a.docx document) and one non-editable (in PDF format). Unless otherwise specified, always send the PDF version to companies, ensuring that formatting and fonts are viewed correctly.
- There are virtual application systems that require you to upload a copy of the resume in order for them to copy the document information into specific fields on a form. As the machine is not foolproof, manually review the fields it fills in before submitting the job application.